Refund & Cancellation Policy

Draft for review before online payment is enabled. The cancellation schedule in a signed proposal or booking agreement takes precedence.

Deposits

Deposits secure programme planning, educators and venues. Unless a proposal states otherwise, deposits are non-refundable once CEIC has committed costs to third parties.

Cancellation by the client

Refunds depend on the notice given and costs already committed. CEIC will identify non-recoverable third-party costs and any balance eligible for refund. Participant substitutions may be accepted where practical.

Cancellation or postponement by CEIC

If CEIC cancels and cannot provide a suitable alternative, payments received for the cancelled service will be refunded. CEIC is not responsible for independently booked travel or related consequential losses unless agreed in writing.

How to request a refund

Email info@cambridgeceic.org.uk with the booking reference, payer name, reason and relevant evidence. Approved refunds are returned to the original payment method where possible; bank and payment-provider processing times vary.

Consumer rights

Nothing in this policy limits statutory consumer rights. Bespoke programmes, dated events and services already begun may be subject to different cancellation rights.